In case you are unable to log into your account due to an expired password and you see the message "Your password has expired", you should contact your teammates.
To recover the password, a link to create a new password will be sent to the e-mail account linked to the user.
Alaris Support team has no authority to change the password.
The period after which the password expires is set in Start/Administration/System settings/Password expiry period, days. You can also set an individual period for a single user in Start/Administration/Users:
To be able to change other users' passwords, the following user roles from Administration section should be granted:
If you try to send a password reset e-mail for Campaign or Partner portal to a user who does not have the corresponding role in Start/Administration/Users, the password reset link will be invalid:
In case you do not see the letter on your e-mail:
1. Check all folders, including Spam;
2. Ask your colleagues to check the System log (Administration) report. It is a system report, and by default it is available only for System owner users without restrictions. There should be a record in the report that the e-mail was sent to the correct e-mail account:
If there is no such record, please contact Alaris support and provide the user ID for which the email should be sent.
If there is a record of the email being sent, the problem is related to the mail server. In this case, Alaris Support team is not of much help, as most likely your mail server has set a block on receiving such emails. Please contact their technical support. More details on emails sent from the System can be found in our article "Letters from the System are not being delivered via email".
AKBSMS - Alaris Knowledge Base
Related Questions:
Password Expired
Link reset password
Portal password expiration
Password reset Emails not being sent to users
Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/256/category/132/