To check why recurrent report is not received, firstly, it is necessary to check whether the report should have been executed with the results, because empty report results are not sent. To find this information, you need to filter ‘Report name’ with the required report in the bottom grid, and in the ‘Details’ column you will find information about latest tasks.
You also need to check that there is a suitable preset configured as recurrent for the required report.
If the report runs successfully and there was data based on suitable filters at the time the report was executed, the final stage of troubleshooting is checking that the letter was sent. You can find detailed description of this troubleshooting in our article "Letters from the System are not being delivered via email".
If the report was not sent due to any error, or the report does not run due to an ORA error, please contact the Alaris support team for further investigation.
AKBSMS - Alaris Knowledge Base
Related Questions:
Why recurrent report was not received?
How to troubleshoot reports email sending?
How to track report emails sending?
How can I check the results of running reports in the past?
Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/305/category/143/