Sometimes users encounter slow performance of the WEB or particular interfaces, as well as unfamiliar errors. Most often, the problems are caused by the use of foreign applications that interfere with the System, or by network connectivity issues. The following list may both help to solve the issue before contacting Alaris Support and find the data necessary for further analysis, which should be included in your ticket.
1. Have you checked your internet connection and cleaned your cache? If you haven't yet, we recommend that you do this first.
2. Are there any problems with the network, any errors being received?
3. What browser are you using? We support the following browsers: Google Chrome, Mozilla Firefox.
4. What interfaces have slowdowns: all of them or just some of them (for example, only Analytics)?
5. Who is experiencing the problem: only one user on one computer or several?
6. Capture F12 logs (send us a screen record with F12+Network pressed at the moment of slowdowns). Details on how to do this can be found on the internet, e.g. here (note that by changing the language on the website, you can read this article in any of the languages available).
If the first steps of the instructions did not help, please gather all the information from the list and submit a ticket on our HelpDesk.
AKBSMS - Alaris Knowledge Base
The WEB is slow.
Errors while working in the WEB.
No response from the interface.
Cannot log in.
Link to this Article: https://helpdesk.alarislabs.com/en/knowledge_base/article/314/category/144/