The Alaris technical support team does NOT handle financial matters.
If the following notification pops up after logging in the System, it's required to contact your Alaris account manager for further discussion in order to prolong the license:
"Your license is set to expire in N day(s). To avoid service interruption, please contact your account manager":
If you're sure that payments were done in time, also contact your account manager in order to get confirmation.
In case you got confirmation that the license is updated but the notification keeps appearing, kindly contact the Alaris technical support team.
You can check the expiry date by yourself in Start/System settings/License expiry date:
• License expiry date: date and time when the license becomes obsolete (the main web interface will not be accessible).
• License expiry date (System): the date of the last check of the license validity.
AKBSMS - Alaris Knowledge Base
Related Questions:
License is set to expire
License Expired notification
Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/313/category/144/