All traffic coming into the system is displayed in the Analytics interface, which in turn is built on analytic cubes. In simple words, a cube is a container for traffic received over a certain period of time. As traffic keeps coming into the system, the cubes need to be queued up for recalculation to stay relevant. The cubes that are currently being recalculated are grayed out in the interface. A gray cube means that there are still messages or delivery reports for this period, and the system will wait until a certain amount of data is accumulated, or the data stops arriving, and only then will start calculating statistics:
It is important to understand that cubes are not calculated every second, the system will start recalculating the cube when one of two conditions is met:
1. The threshold of messages / calls set for the cube is reached. The Stats Calculation Threshold system settings in Start/Administration/System settings control this condition.
2. A certain amount of time has passed after the end of the cube time period. The Stats Calculation Delay system settings in Start/Administration/System settings are responsible for this condition.
It is also important to remember that the cubes depend on each other. To calculate an hour cube you need to have 60 minute cubes, for a day cube - 24 hour cubes, for a week cube - 7 day cubes, etc. The minute cubes are the fastest, they lag behind the real time by 2-3 minutes. But in addition to the constantly incoming traffic, the reason for recalculating cubes can be EDR rerating (Start/SMS/EDR management/EDR rerating or Start/Voice/CDR management/CDR rerating). In case a user changes some data in the past, for example, rates, and needs to apply a new rate to the past traffic, it is necessary to start EDR rerating for the period the user would like to change. Autorerating tasks can also cause cube recalculation, they will be displayed in this interface.
In order to monitor the status of the cubes and know exactly if they are being recalculated, you can use reports: SMS Analytical cube status (Administration) for SMS traffic or Analytical cube status (Administration) for Voice traffic. Cubes in the recalculation state will be marked as Must be recalculated:
You can learn more about the cube calculation process in our video on YouTube.
In case you are still experiencing difficulties with cube calculation, please contact Alaris Support team by creating a HelpDesk ticket and provide a full screenshot of the Analytics for the required time period and the Analytical cube status (Administration) report TASK.
AKBSMS - Alaris Knowledge Base
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Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/296/category/139/