The reason why rates are not being automatically imported can be checked via the following steps:
1) Check if emails are uploaded in Email processing rules/Letters interface:
2) If there aren't any new files, check if the App password or login have been changed for the mailbox and provide Alaris support team with new credentials.
3) If emails are present, please use the button Find processing rule in order to verify the correct one:
4) Run a second auto import in test mode by clicking on the Auto import selected file button (no rates will be imported unless you click on Run auto import) in Auto rate import interface. The test mode is needed to find out what error caused the auto import to fail in the first place.
For example, no rules were found for the case below:
You can also run a simulation in Email processing rules/Email rules and Auto rate import/Auto import rules to check if correct rules are selected.
5) In case the rate sheet should be uploaded to more than one product, 2 email processing rules should be defined (first of them should also have Resume processing option enabled). Each of the rules should be created for a separate product. After that, the system will be able to perform Auto import rules for both.
If you cannot find the reason of unsuccessful rate uploading, please reach out to Alaris support team.
AKBSMS - Alaris Knowledge Base
Related Questions:
Auto Rate Import troubleshooting
Rate file not imported
Auto rate import issue
Auto rate import failed
Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/290/category/138/