"Product locked by another user. Please try again later" error signals that several simultaneous attempts of applying changes to one product's rates have been detected.
The author of the concurrent changes can be revealed via SMS rate change log (Administration) report (Alaris SMS Platform) and Rate change log (Administration) one (Alaris inVoice) - please specify the Product name and the timeframe as filters before running the report to get only the required data. Please bear in mind the author of changes is shown only after the import that is being performed by that user is complete.
According to the current logic of the System, Rate Import tasks with Import mode "Choice" and in status "Waiting" are considered to be such an attempt as well, thus, there is the following way of troubleshooting:
In the Tasks table of SMS/Rates/Rate import interface, filter data by selecting "Waiting" in the Status drop-down list and the Product name in the Product drop-down list:
- In case there are any tasks shown, click on the "waiting" inscription highlighted in blue in the Status column - a new window is opened. There, check the changes and either confirm them via "Apply rates" button or abort the task by pressing "Cancel import" one.
In case any further assistance is required, feel free to contact Alaris support team providing us with the unsuccessful Rate Import Task ID.
AKBSMS - Alaris Knowledge Base
Related Questions:
1) Product locked by another user. Please try again later
2) Cannot apply rate changes due to an error
Link to this article: https://helpdesk.alarislabs.com/en/knowledge_base/article/292/category/138/